Rober Pet Mercantile Incorporated (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using roberpetmercantile.com.

1. Information We Collect

We may collect the following information when you use our website:

  • Name and contact information.
  • Billing and shipping addresses.
  • Email address and phone number.
  • Order details and transaction records.
  • Account information, if you create an account.
  • Website usage information, including browser type, device information, and cookies.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill customer orders.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Send order confirmations and service-related notifications.
  • Improve website functionality and shopping experiences.
  • Prevent fraudulent transactions and maintain website security.
  • Comply with applicable legal obligations.

3. Payment Information

Payments are processed through third-party payment service providers.

We do not store complete credit card numbers or CVV security codes on our website servers. Payment processing is handled by the applicable payment providers in accordance with their security practices and PCI DSS requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, analyze website performance, and improve the user experience.

You may manage cookie preferences through your browser settings where available.

5. Sharing of Information

We may share necessary information with trusted third parties, including:

  • Payment processors.
  • Shipping and delivery providers.
  • Website hosting and technical service providers.
  • Fraud prevention and security service providers.
  • Legal or regulatory authorities when required by law.

We do not sell personal information to third parties.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy and comply with applicable legal obligations.

Order and transaction records may be retained for up to seven years after an order is completed, where appropriate or required by applicable laws.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request information about how your personal information is collected and used.
  • Opt out of certain data processing activities where applicable.

California residents may exercise applicable rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

To submit a privacy request, contact us at [email protected].

9. Children’s Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

Rober Pet Mercantile Incorporated
2906 WHITESVILLE RD, LAGRANGE, GA 30240-8405
Email: [email protected]
Phone: +1 7629207352