At Rober Pet Mercantile Incorporated, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products must be unused, in their original condition, and include their original packaging and accessories where applicable.

Items that have been used, damaged through improper handling, or otherwise affected in a way that prevents resale may not be eligible for return.

2. Damaged or Defective Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photographs when applicable.

For confirmed product quality issues or errors attributable to us, we will cover the reasonable return shipping costs.

3. Non-Quality Returns

For returns due to personal preference or other non-quality reasons, the customer is responsible for the return shipping costs.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method within 3–5 business days after the returned item has been received and approved.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

5. Non-Returnable Items

Products that have been used, are missing essential original components, or have been damaged due to customer handling may not qualify for a return if their condition affects resale.

6. Exchanges

If you receive a defective or incorrect item and require a replacement, please contact our customer service team for assistance.

7. How to Request a Return

Please contact us before sending any item back.

Email: [email protected]

Please include your order number, reason for return, and supporting photographs if applicable.

8. Contact Information

Rober Pet Mercantile Incorporated
2906 WHITESVILLE RD, LAGRANGE, GA 30240-8405
Email: [email protected]
Phone: +1 7629207352